Grievance Redressal & Customer Feedback
Customers are requested to bring to the notice of concerned Branch Managers about their complaint at the first instance or drop written complaint in complaint box. If the complaint is not redressed to the satisfaction of the customer, the same may be taken up with the Bank's Head office with the following persons designated to deal with Customer's complaints/grievance.
Nodal Officer – Shri Chandrakant M Patel ( Head Office)
General Manager - Shri Mitul V Mahajan (Head Office)
Head Office : “Mercantile” Maharshi Dayanand Marg, Anand- 388001.
Email : firstname.lastname@example.org
Telephone No. : 02692-251224
Fax no. – 02692-242812